Order FAQ

How do I order online?
When browsing our online store simply add the items to your cart, the cart will show up as a cart icon at the upper right of your screen. Simply proceed to the checkout process when you are done shopping. 

Is your web site secure?
Yes. All personal information that you provide Guerrilla Graphix is protected from security threats and third parties. Rest assured nothing will be shared with anyone.
For your protection, all credit card transactions are handled through a secure link via our payment gateway and no credit card information is ever stored on our servers.

How will you ship my order?
Orders are shipped via USPS, FEDEX, UPS.
Packages will be shipped within 1 to 5 business days of your order being placed. If you require expedited shipping, please place your order as normal and either call or send us an e-mail straight away with the request and we will do our best to accommodate you.
International shipping is available. Customers are responsible for any import fees or taxes. Please email for quote.

Why does shipping cost what is does?
Shipping fees are determined by our shipping partners USPS and FedEx.  Shipping prices vary by weight and are determined by where your order is being shipped. We do offer flatrate shipping of $7usd for retail orders and ship retail orders for free if over $100.

PRODUCT INFO

How are your products made, and by whom?
We source all of our shirts from Bella Canvas, a Los Angeles based distributor. The majority of our shirts are 100% cotton and extremely soft to the touch. Some look even better once worn in.

Who designs all your stuff?
We do. We have a team of graphic designers on staff to handle new designs and personal client orders.

Explain how your production runs work?
Our t-shirts are designed on an annual basis (for the most part). So, the gear you see on our site this year may not be here next year. In an effort to stay current and continue to offer fresh ideas, we will always change and evolve our product offering. If you dig something, get it now, because once it’ is gone, chances are it’is not coming back.

Does your stuff have a warranty?
Yes. Our warranty covers manufacturer defects for a period of one year after ship date. All warranty requests are subject to our inspection and approval. Defective garments will be repaired or replaced at our discretion.
Email sales@guerrillagraphix.com for a Return Authorization Form. Fill it out and include a copy with your shipment back to us.

PRIVACY

What is your privacy policy?
Your privacy is important to us. We use only the necessary information to process your orders. If you do not feel comfortable placing orders online, feel free to email or call us to place your order over the phone.

We do not store credit card information. We do not share any information with third parties. And if this privacy policy changes for some reason, we will let you know.

RETURNS

What is your return policy?
Returns must be received within 30 days of your purchase.
Exchanges are only issued for defective or damaged items.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Non-returnable items:
-Gift cards
-Final discounted or sale items
There are certain situations where only partial refunds are granted:
Any item not in its original condition or is damaged for reasons not due to our error are not subject to return authorization.

Refunds
Once your return is received and inspected, we will issue you a credit back to the original payment method (Credit Card, PayPal or Gift Card) within 5 to 7 business of days.

Sale items
Sale items are not eligible for return at this time.

Exchanges
We are happy to replace items if they are defective or damaged or just turn out to be the wrong size! If you need to exchange it for the same item but in a different size, send us an email at sale@guerrillagraphix.com. We'll issue a return authorization and instructions on what to do next.

Gifts
If the item was a gift, you’ll receive a gift credit for the value of your return. Once the returned item is received, a store credit code will be sent to you. If you do not have the order number or receipt for the item, we'll issue you a store credit for the current value of the item.

Shipping
If you need to return your product:
Guerrilla Graphix Inc.
206½ San Felipe NW
Albuquerque, NM 87104

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping times are dependent on distance from our warehouse. It may take anywhere from 1 to 5 business days for your items to reach you.

If you are shipping an item over $100, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.