ORDERING - PRODUCT INFO - PRIVACY - RETURNS - EXCHANGES
How do I order online?
In the online store simply add the items to your cart, the cart will show up as a tab on the far right of your screen.
For services, please use the email links provided.
Is your web site secure?
Yes. All personal information that you provide Guerrilla Graphix is protected from security threats and third parties. Rest assured nothing will be shared with anyone.
For your protection, all credit card transactions are handled through a secure link via our payment gateway and our bank, and no credit card information is ever stored on our servers.
How will you ship my order?
Orders are shipped via USPS, FEDEX, UPS.
Packages will be shipped within 1 to 5 business days of your order being placed. If you require expedited shipping, please place your order as normal and either call or send us an e-mail straight away with the request.
International shipping is available. Customers are responsible for any import fees or taxes.
Why does shipping cost what is does?
Great question. Shipping fees are determined by our shipping partners USPS and FedEx. Shipping prices vary by weight and are determined by where your order is being shipped.
How are your products made, and by whom?
We have teamed up with a local distributor for all our clothing line as well as custom ordered garments for screen printing orders.
A Majority of our shirts are 100% Cotton and are extremely soft to the touch, the also hold the ink very well and stand the test of time, some look even better once worn in.
Who designs all your stuff?
We do. We have a team of graphic designers on staff to handle new designs and personal client orders.
Explain how your production runs work?
Our t-shirts are designed on an annual basis (for the most part). So, the gear you see on our site this year may not be here next year. In an effort to stay current and continue to offer fresh ideas, we will always change and evolve our product offering. If you dig something, get it now, because once it’ is gone, chances are it’is not coming back.
Does your stuff have a warranty?
Yes. Our warranty covers manufacturer defects for a period of one year after ship date. All warranty requests are subject to our inspection and approval. Defective garments will be repaired or replaced at our discretion.
Email ------- for a Return Authorization Form. Fill it out and include a copy with your shipment back to us.
Your privacy is important to us. We use only the necessary information to process your orders. If you do not feel comfortable placing orders online, feel free to email or call us to place your order over the phone.
What is your return policy?
Returns must be received within 30 days of your purchase.
Exchanges are only issued for defective or damaged items.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Final sale items
There are certain situations where only partial refunds are granted:
Any item not in its original condition or is damaged for reasons not due to our error.
Once your return is received and inspected, we will issue you a credit back to the original payment method (Credit Card, PayPal or Gift Card) within 5 to 7 business of days.
Items returned outside of the 30 day window will receive a Store Credit for the purchase price or current value of the item.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items will be refunded for the price sold.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at -------------. We'll issue a return authorization number and instructions on what to do next.
If the item was a gift, you’ll receive a gift credit for the value of your return. Once the returned item is received, a store credit code will be sent to you.
If you do not have the order number or receipt for the item, we'll issue you a store credit for the current value of the item.
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping times are dependent on distance from our warehouse. It may take anywhere from 1 to 5 business days for your items to reach you.
If you are shipping an item over $100, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.